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Internet
Tech Support Page
Office
hours are 9:00am to 3:00pm
If
your internet is not working~ Please shut down your
computer if you have not done so and let it sit for 30
seconds or so then restart and check.
If
your internet is working but you cannot send email ~
Go into your outlook express and click TOOLS then ACCOUNTS
then under MAIL click your ACCOUNT then click PROPERTIES
then click SERVERS tab then check the box that says My
outgoing server requires authentication. Click APPLY and
OK. If you are dial-up please make sure your files
are not too large. That will cause your email to get
stuck and not come in or go out. You can go to
webmail (on the home page) and check your mail and delete
and purge the file so your email will work again.
Accima email accounts need to go to www.accima.com
to use webmail.
If
your High Speed Wireless is not working~ Shut
down your computer, unplug the radio and router if you
have one. Wait 30 seconds or so and then plug back
in and start computer. Make sure your wires in the
back are in tight.
If this does
not work please email or call us right away and we will
check into it. If you are experiencing any
problems please let us know so we can look into it for
you.
E-MAIL office@odessaoffice.com
and we will answer as soon as possible.
OR CALL: Please
call your local number(s) first and Marlon last, no
"late" calls please. Thank you.
Odessa
Marlon:
(509) 982-2181 or 888-982-2181
Coulee
City Ken: (509) 632-5898
If you think you have a virus or want
information on anti-virus programs click here.
Here
are some useful programs if you need them.
Postini
is a spam/virus checker for your email that we provide for
$1.00 a month. Call or email to get signed up.
Adobe is a
program that allows you to see .pdf files Adobe
Acrobat
To avoid
pop-ups try using the Google toolbar http://toolbar.google.com>Google Toolbar
If you need
help getting rid of a virus you can go to www.computercops.biz
To protect
your computer from viruses try using these programs, Firefox
for your browser. And Thunderbird
for your email to help reduce spam in your
email.
A free
program that checks the internet for updates on your
computer www.bigfix.com
Spam/Spoof
Emails? Not sure if you should respond to an email?
Computer running slow?
Keep your computer running like it should.
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Service
Info. 
